Contact & Support

We hope you never have trouble, but if you do, rest assured. We pride ourselves in our customer service.
You can submit a request for help, view FAQs, and learn more about BE.
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Submit a Support Request

Having trouble with your account? Need some help? Let us help you get back to learning as soon as possible!

Click the button below to submit a ticket request for support and get a response within two business days. Note that you must be logged in to your account to submit a ticket. 

Frequently Asked Questions

I'm having technical difficulties, what do I do?

If you're having problems with the website, let us know by submitting a support ticket. Click the button above to submit a support ticket. Note, you must be logged in to submit a ticket.

I failed a final exam. Do I get more tries?

Yes. After you go back and review the course material you missed, let us know you're ready for more tries by filling out a support ticket.

Where can I find a copy of my certificates?

Any certificates you've earned are saved to your profile on www.bertelseneducation.com. Follow the steps below to find it:
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1) Login using the username and password you created at checkout.
2) Choose View my profile and courses to go to your profile page. Or you can click My Dashboard.
3) Scroll to Achievements section, and find the certificate you're looking for.
4) Click the blue PDF icon to download the certificate to your device.

Do the courses I purchase expire?

Yes. We review our courses periodically to ensure that our material meets current guidelines and industry standards. Once you purchase a course, you will have access to it for 12 months, after which it will expire. This is to ensure that you are getting the most current information in the courses you take.

Can I get a refund?

Check out our policies on refunds here.

How do I schedule a group course?

To schedule a group course, email [email protected] with the following information:

  • Your name
  • Date you'd like to do the training - we require at least 2 weeks notice
  • Number of participants - we require a minimum of 10 people
  • Which training you'd like to do - all of our courses are available for group courses


That's it! We'll be in touch to discuss more details about purchasing, signing up and completing your group course.

Address &
Contact Information

Bertelsen Education
28748 Emmett Road
Caldwell, ID 83607
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Supporting families and childcare providers through continuing education

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