Contact & Support
We hope you never have trouble, but if you do, rest assured. We pride ourselves in our customer service.
You can submit a request for help, view FAQs, and learn more about BE.
You can submit a request for help, view FAQs, and learn more about BE.
Submit a Support Request
Frequently Asked Questions
I'm having technical difficulties, what do I do?
If you're having problems with the website, let us know by submitting a support ticket. Click the button above to submit a support ticket. Note, you must be logged in to submit a ticket.
I failed a final exam. Do I get more tries?
Yes. After you go back and review the course material you missed, let us know you're ready for more tries by filling out a support ticket.
Where can I find a copy of my certificates?
Any certificates you've earned are saved to your profile on www.bertelseneducation.com. Follow the steps below to find it:
Do the courses I purchase expire?
Yes. We review our courses periodically to ensure that our material meets current guidelines and industry standards. Once you purchase a course, you will have access to it for 12 months, after which it will expire. This is to ensure that you are getting the most current information in the courses you take.
Can I get a refund?
Check out our policies on refunds here.
Where can I get help with the mobile app?
Visit our Mobile App Tutorials and FAQ page to learn more about our mobile app.
Address &
Contact Information
Bertelsen Education
28748 Emmett Road
Caldwell, ID 83607
28748 Emmett Road
Caldwell, ID 83607